Terms and Conditions

Please read these terms and conditions to understand our website’s terms of use. By accessing this website and any pages within this website, you agree to be bound by the terms and conditions below. If you do not agree to the terms listed here, please exit the website.


Terms and conditions:
  1. The company reserves the right to use this website to provide information to customers and general users of the website who want to be informed about various updates from the company on our online platforms. Site users shall accept the terms and conditions as provided in detail below.
  2.  The company owns the copyright to the information displayed throughout the website. This includes images and display formats as they appear on the entire website unless explicitly stated otherwise. The reproduction, replication, or modification of this website is disallowed, unless explicitly authorized by the company in writing. 

Exceptions/Restrictions on use of services:
  1. The information displayed on this website has been created by the organizing committee of the company. The organizing committee is compiled of representatives from various departments within the company. The company cannot certify that all information is factual or consistently updated. The company may amend the terms and conditions of the terms of use as needed. The company therefore reserves the right to update or amend the terms and conditions of the terms of use on this website at any time, without prior notice.
  2. Users who require information to be authenticated, up-to-date and verified must contact the relevant company departments who are directly responsible for such information. The company shall not be liable for any direct or indirect loss or damages, or any expenses resulting from the use of this website whether due to incompleteness, errors, or any negligence, despite any forewarnings from the user. Users of the website shall acknowledge and recognize that the company is not responsible for any actions of the user and any other person(s) with whom the user is associated with. 
  3. This website contains information, opinions, recommendations, and articles from various sources. In such cases, the company cannot confirm the accuracy or reliability of such information. Any information or references should be considered at the user's own discretion, and the company shall not be liable to the user or any person(s) for the use of any information, in any case. The company is not responsible for any damage caused by the following: incomplete information, inaccurate information, outdated information, errors, issues with connecting external devices, issues caused by computer viruses, power failures, limitations of communication devices or computer equipment, issues with electromagnetic waves, entering computer systems without right of use, violation of security measures via unauthorized access, destruction of data, computer sabotage, illegal data extraction via unauthorized interception, unauthorized use of computer, alteration or destruction of computer data or programs, computer espionage, computer forgery, computer fraud, or infringement of personal information.
  4. In the case that there is damage caused to the company due to the user's use of the website, the user shall indemnify and compensate the company for all such damages. These damages may be due to the user’s failure to comply with the terms and conditions of the website. If the user is dissatisfied with the information or terms and conditions displayed on the website, the user has no right to claim any charges, unless the user unilaterally suspends the use of any information from this website.
  5. The information on this website cannot be considered as advice to sell or buy any product or services of any kind. The company shall not be involved in the user’s personal dealings, trading, or business of any kind, whether directly or indirectly.
  6. The company reserves the right to select and screen users who have registered for the company’s newsletter service, purchased a product or service, applied for a job, contacted the company for more information, or submitted a complaint to the company. This is according to company guidelines. Transmission of user information through the website and or via e-mail is not confidential and the company can use such information for any other uses.
  7. This website contains links and affiliations to other third-party websites. This is only a service that is provided for the user’s convenience only. The company has no authority to control, certify, or confirm the correctness or completeness of content from such third-party websites. Additionally, distribution of third-party information may be limited in accordance with applicable copyright laws. Therefore, the user must directly contact the appropriate owner of information for permission to use copyrighted information, in accordance with international laws.
  8. The interpretation and enforcement of these terms and conditions is to be in accordance with the laws of Thailand.
  9. The company can suspend or limit dissemination of information, or update information at any time without prior notice, without considering the needs of users. The company shall not be deemed liable for any damage caused to the user or any person(s), whether directly or indirectly.
  10. The company can deny users the right to use the website in whole or in part to anyone without prior notice and will not waive the terms of this in any way to anyone. This is unless a waiver is made in writing and signed by the authorized signatory of the company.
  11. Providing various data and information to the company through the company's website shall be regarded as owned property of the company. The company may use such information in accordance with the purposes, concepts, and methods that the company deems appropriate and beneficial to both the company and users of the company's website. The use of such information can be applied to any product or service within the company. Providing various data and information through the company's website shows that the user has read and agreed to the terms and conditions of the use of services stated on this website and will be regarded that the user wants to receive information from the company. Providing such information will be deemed that the user has registered with the company, and the user has the right to receive useful information about our products and services.

Privacy Notice

Last Updated: 1 December 2022

Dear Customers, Investors/ Shareholders or Your Proxy Holders

CIMB Thai Auto Company Limited (“Company”) values a privacy and strives for protecting your personal data or personal data relating to individuals connected to your business (“Personal Data”) based on the laws of Thailand.

This Privacy Notice explains: -

  • What kind of Personal Data does the Company collect? This includes what you tell the Company about yourself or the individuals connected to your business (“you”, “your” or “yourself”) which shall include employees, staff members, directors representatives, shareholders or ultimate beneficial owners of you if you are a juristic person and what the Company learns by having you as the customer, and the choice you give the Company about what marketing materials you want the Company to send to you
  • How does the Company use your Personal Data?
  • Who does the Company disclose the Personal Data to?
  • What are the choices the Company offer, including how to access and update your Personal Data?
  • What are your privacy rights and how does the law protect you?


1. Collection of Personal Data

The Company collects many different kinds of Personal Data, depending on various circumstances and nature of requested products, services and/or transactions performed.

The Company collects the Personal Data about you from a variety of sources, including but not limited to:-

  • When you apply for the Company’s products and/or services
  • When you talk to the Company on the phone or in branch, including recorded calls, e-mails, notes and other means
  • When you use the Company’s websites. This includes cookies and other internet tracking software to collect the Personal Data. Please refer to the Company’s Cookies Notice for more information
  • Information received from insurance claims or other documents
  • Any financial reviews and explanations
  • Customer surveys
  • When you take part in the Company’s marketing activities
  • When you manifestly publish your Personal Data, including via social media, in this case, the Company will collect your Personal Data from your social media profile(s), to the extent that you choose to make your profile publicly visible
  • When the Company receives your Personal Data from third parties, e.g., your employer, the Company’s customers, credit reference agencies, law enforcement authorities or any governmental agencies, etc.
  • When the Company receives Personal Data of investors/ shareholders or your proxy holders both directly from the data subject and/ or from the data collection executed by the securities registrar,
    e. g. Thailand Securities Depository Company Limited.

The Company sometimes collect the Personal Data from additional online and offline sources including commercially available third-party sources, such as credit reporting agencies (including the National Credit Bureau). The Company may combine this information with the Personal Data the Company has collected about you under this Privacy Notice.

In some instances, the Company may engage unaffiliated third parties to collect the Personal Data about your online activities when you visit the Company’s online sources. The Company may also use the Personal Data collected across non-affiliated websites for the purpose of serving you advertisements related to your browsing behaviour. While the Company engages in this practice, the Company will provide an appropriate notice and choice so that you can opt-out such collection.

The categories of Personal Data about you that the Company collects, subject to the applicable law, include but not limited to: -

  • Personal details: Name(s), last name, gender, date of birth, marital status, personal identification number, passport number, other government issued identification number(s) or Personal Data provided in any documents issued by government or authorities, tax identification number; nationality, image of passport, driving license, signatures, authentication data, information provided by you as answer to the Company’s authentication question (e.g., passwords, password recovery answers, PINs, facial and voice recognition data, etc.), photographs, CCTV images and motor vehicle registration number
  • Family details: Names and contact details of family members and dependents
  • Contact details: Address, telephone number, email address and social media profile details
  • Education history: Details of your education and qualifications
  • Financial details: Billing address, details of Company account, account holder’s name and details, instruction records, transaction details and counterparty details
  • Transactional data: Full beneficiary names, address and other details including communications on Company transfers of the underlying transaction
  • Electronic data: IP addresses, cookies, activity logs,'online identifiers, unique device identifiers and geolocation data
  • CCTV data and geolocation data: Data showing locations of withdrawals money or payments for security reasons, or to identify the location of the nearest branch or service suppliers for you
  • Sensitive Personal Data: The Personal Data that the law specifically prescribes, including Personal Data in relation to race, ethnic, political opinion, doctrinal, religious or philosophical beliefs, sexual behaviour, criminal records, health records, disability, labour union data, genetic or biometric data or any other data which may affect the data subject in the same manner, as prescribed by the Personal Data Protection Committee of Thailand.

  • 2. Use of Personal Data

    The Company may collect, use and/or disclose your Personal Data'only if the Company have proper reasons to do so. This includes sharing it outside the Company.

    The Company will rely on 'one or more of the following lawful grounds when collecting, using and/or disclosing your Personal Data: -

  • When it is to fulfil a contract the Company has with you (contractual basis) – that is when the Company needs your Personal Data Rto deliver a contractual service to you or before entering into a contract with you;
  • When it is the Company’s legal obligation (legal obligation) – that is when the Company needs to collect, use and/or disclose your Personal Data to comply with the law or statutory obligation;
  • When it is in the Company’s legitimate interest (legitimate interest) – that is when the Company collects, uses and/or discloses your Personal Data for the Company’s legitimate interest as permitted under the law, so long as your fundamental rights are not overridden by the Company’s legitimate interest; and/or
  • When you consent to it (consent) – that is when you allow the Company to collect, use and/or disclose your Personal Data for certain purposes.

  • The purposes and legal basis for which the Company may collect, use and/or disclose your Personal Data are as follows: -


    When the Company relies on the legitimate interests as the reason for collecting, using and/or disclosing the Personal Data, it has considered whether your fundamental rights are overridden by the Company’s legitimate interests and has concluded that they are not.

    If you fail to provide your Personal Data to the Company

    Where the Company is required by law to collect your Personal Data or need to collect your Personal Data under the terms of a contract the Company has with you and you fail to provide your Personal Data when requested, the Company may not be able to perform obligation under the contract the Company has with you or plan to enter into with you (for example, to provide you with the Company’s account opening services). In this case, the Company may have to decline to provide the relevant services, but the Company will notify you if this is the case at the time your Personal Data is collected.


    3. Disclosure of Personal Data

    The Company may share your Personal Data with others where it is lawful to do so, including where the Company or other person:

    • needs to perform obligations under a contract regarding the products or services (e.g., to fulfil a payment request, etc.)
    • has legal duties to do so (e.g., to assist with detecting and preventing fraud, tax evasion, financial crime and money laundering)
    • needs to, in connection with a regulatory reporting, litigation, asserting or defending legal rights
    • has legitimate interest to do so (e.g., to manage risk, verify identity, enable another company to provide you with the services you have requested or assess your suitability for the products and/or services) and/or
    • asks for your consent to share it, and you agree.

    The Company may share your Personal Data for the above purposes with others, including: -

    • other CIMB group companies and any sub-contractors, agents or service providers who work for the Company or provide the services to the Company or other CIMB group companies, including their employees, sub-contractors, service providers, directors and officers
    • any trustees, beneficiaries, administrators or executors
    • people who give guarantee or other securities for any amount you owe the Company
    • people you make the payment to and/or receive the payment from
    • your intermediaries, correspondent and agent Company, clearing houses, clearing or settlement systems, market counterparties and any company you carry out investment services through the Company
    • other financial institutions, lenders and holders of securities, tax authorities, trade associations, credit reference agencies, payment service providers and debt recovery agents
    • any fund managers who provide asset management services to you and any brokers who introduce you to the Company
    • any people or companies where required in connection with a potential or actual corporate restructuring, merger, acquisition or takeover, including any transfer or potential transfer of any of the Company’s rights or duties under the Company’s agreement with you
    • law enforcement, government, courts, court procedures, dispute resolution bodies, the Company’s regulators, auditors and any parties appointed or requested by the Company’s regulators to carry out investigations or audits of the Company’s activities
    • other parties involved in any disputes, including disputed transactions
    • fraud prevention agencies who will also use it to detect and prevent fraud and other financial crime and to verify your identity
    • anyone who provides instructions or operates any of your accounts, products or services on your behalf (e.g., Power of Attorney, solicitors, etc.)
    • anybody else that the Company has been instructed by you to share your Personal Data with and/or
    • Authorized Agents who supervise the company, Government Agents with authority stated in Life Insurance Law and Insurance Law including existing and future regulations
    • other parties involved in any marketing purposes


    There may be instances which the Company may share non-personally identifiable information about you to third parties, such as advertising identifiers or'one-way coding (cryptographic hash) of a common account identifier, such as a contact number or e-mail address, to enable the conduct targeted advertising.

    Except as described in this Privacy Notice, the Company will not use the Personal Data for any purposes other than the purposes as described to you in this Privacy Notice. Should the Company intend to collect, use or transfer additional information which are not described in this Privacy Notice, the Company will notify you and obtain your consent prior to the collection, use and disclosure unless the Company is permitted to do so without your consent under the law. You will also be given the opportunity to consent or to decline approval of such collection, use and/or transfer of your Personal Data.

    The Company will continue to adhere to this Privacy Notice with respect to the information the Company has in its possession relating to prospective, existing and former clients and investors.

    Cross-border Transfer of Personal Data

    Your Personal Data may be transferred to and collected and/or used in other countries, including Malaysia.

    Such countries may not have adequate level of protection for the Personal Data as will be prescribed by the Personal Data Protection Committee of Thailand. When the Company do this, the Company will ensure that the transfer has an appropriate level of protection and the transfer is lawful. For example, your Personal Data may be shared to other CIMB group companies in accordance with the Company’s Binding Corporate Rules (BCRs) or other relevant contractual arrangements, which require all CIMB group companies to follow the same rules or terms when collecting, using and/or disclosing your Personal Data. If you wish to request for a copy of the Company’s BCRs, you can do so by contacting the Company at dpo@cimbthaiauto.com

    The Company may need to transfer the Personal Data in this way to carry out the Company’s contract with you, fulfill the legal obligations, protect the public interests and/or for the Company’s legitimate interests. In some countries, the law might compel the Company to share certain Personal Data, e.g., with tax authorities or National Company. Even in these cases, the Company will'only share the Personal Data with people who have the right to see it.


    4. Retention of Personal Data

    The Company will'only retain your Personal Data for as long as it is necessary to carry out the purposes for which it was collected, that is, for the purpose of satisfying any regulatory reporting requirements, carrying out the Company’s service per your request or compliance with the applicable laws.

    The Company will keep your Personal Data for up to 10 years after you stop being the Company’s customer to ensure that any contractual dispute that may arise can be processed within that time. However, in the event of regulatory or technical reasons, the Company may keep your Personal Data for more than 10 years. If the Company does not need to retain your Personal Data for longer than it is legally necessary, the Company will destroy, delete or anonymize it (so that it can no longer be associated with you).

    Where you receive the products and/or services from third party, e.g., insurance company, who has been introduced to you by the Company, such third party may keep your Personal Data in accordance with additional terms and conditions applying to their product and/or services.


    5. Accuracy of your Personal Data

    The Company need your help to ensure that your Personal Data is current, complete and accurate. Please inform the Company of any changes to your Personal Data by: -

    • Contacting the Company’s representative at Company’s Branch or Customer Care Tel. 02 684 6500
    • Updating your information at/via Company’s Branch or Customer Care Tel. 02 684 6500

     

    The Company will occasionally request the updates from you to ensure the Personal Data the Company uses to fulfill the purposes of collection, use and/or disclosure are current, accurate and complete.


    6. Your rights as data subject

    Under certain circumstances, you have rights under data protection law in relation to your Personal Data. It is the Company’s policy to respect your rights and the Company will act promptly and in accordance with any applicable law, rule or regulation relating to the collection, use and/or disclosure of your information.

    Details of your rights are set out below: -

    • Right to withdraw consent: When the Company collects, uses and/or discloses your Personal Data under your consent, this right enables you to withdraw your consent to the Company’s collection, use and/or disclosure of your Personal Data, which you can do at any time. The Company may continue to collect, use and/or disclose your Personal Data if the Company has another legitimate reason to do so.
    • Right of Access: This enables you to have access and request for receive a copy of your Personal Data from the Company.
    • Right to rectification or correction: This enables you to have any inaccurate, outdated and/or incomplete Personal Data corrected. Please see above in 5. (Accuracy of your Personal Data) for detail of how you can request to have your Personal Data corrected.
    • Right to erasure or deletion: This enables you to ask the Company to delete, destroy or anonymize your Personal Data where there is no good reason for the Company to continue collecting, using and/or disclosing it. You also have the right to ask the Company to delete your Personal Data where you have exercised your right to object to collection, use and/or disclosure (see below). This is not a blanket right to require all Personal Data to be deleted. The Company will consider each request carefully in accordance with the requirements of any laws relating to the collection, use and/or disclosure of your Personal Data.
    • Right to restriction of processing: This enables you to ask the Company to suspend the collection, use and/or disclosure of your Personal Data, for example, if you want the Company to establish its accuracy or the reason for collecting, using and/or disclosing it. 
    • Right to data portability: In certain circumstances, you can request to receive a copy of your Personal Data in a commonly used electronic format. This right'only applies to your Personal Data that you have provided to the Company. The right to data portability'only applies if the collection, use and/or disclosure is based on your consent or if the Personal Data must be collected, used and/or disclosed for the performance of obligation under a contract.
    • Right to object the collection, use, or disclosure: This enables you to object to the collection, use and/or disclosure of your Personal Data where the Company is relying on the legitimate interest. You also have the right to object where the Company is collecting, using and/or disclosing your Personal Data for direct marketing purposes and profiling activities.

    • Customers are able to file the complaint with a related government authority, including but not limited to, the Personal Data Protection Committee of Thailand in the case where, in your view, the Company, the Company’s employee or contractor violates or fails to comply with the Personal Data Protection Act of Thailand B.E. 2562 (2019) or notifications issued thereunder.

      You may exercise any of your rights at any time using the contact details set out in 10. (Contact us) below. You will not have to pay a fee to access your information (or to exercise any of the other rights). However, the Company may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, the Company may refuse to comply with your request in these circumstances.

      The Company may need to request specific information from you to help the Company confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that your Personal Data is not disclosed to any person who has no right to receive it. The Company may also contact you to ask you for further information in relation to your request to speed up the Company’s response.

      The Company tries to respond to all legitimate requests within 30 days. Occasionally, it may take the Company longer than 30 days if your request is particularly complex or you have made a number of requests. In this case, the Company will notify you and keep you updated.

      Handling of complaints

      In the event that you wish to make the complaint about how the Company collects, uses and/or discloses your Personal Data, please contact the Company at Company’s Branch; or Customer Care Tel. 02 684 6500 and the Company will try to consider your request as soon as possible. This does not prejudice your right to file the complaint with a government authority that has a data protection authority.


      7. Security of your Personal Data

      Information is the Company’s asset and therefore the Company places a great importance on ensuring the security of your Personal Data. The Company regularly reviews and implements up-to-date physical, technical and organizational security measures when collecting, using and/or disclosing your Personal Data. The Company has internal policies and controls in place to ensure that your Personal Data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by the Company’s employees in the performance of their duties. The Company’s employees are trained to handle the Personal Data securely and with utmost respect, failing which they may be subject to a disciplinary action.


      8. Your responsibilities

      You are responsible for making sure that the Personal Data you give the Company or provided on your behalf, is accurate and up to date, and you must tell the Company as soon as possible if there are any updates.

      You have some responsibilities under your contract to provide the Company with the Personal Data. You may also have to provide the Company with the Personal Data in order to exercise your statutory rights. Failing to provide the Personal Data may mean that you are unable to exercise your statutory rights.

      Certain Personal Data, such as contact details and payment details, must be provided to the Company in order to enable the Company to enter into the contract with you. If you do not provide such Personal Data, this will hinder the Company’s ability to administer the rights and obligations arising as a result of contract efficiently.


      9. Revision of the Company’s Privacy Notice

      The Company keeps the Privacy Notice under a regular review and thus the Privacy Notice may be subject to change. The date of the last revision of the Privacy Notice can be found on the top of the page.


      10. Contact us

      If you have any questions in regard to the protection of your Personal Data or if you wish to exercise your rights, please contact: -

      • Any Customer Service Officer at any the Company’s Branch;
      • Customer Care Tel. 02 684 6500 ;
      • Data Protection Officer E-mail:dpo@cimbthaiauto.com ;
      • CIMB THAI AUTO CO., LTD 44 CIMB THAI Bank Building, 24th Floor Langsuan Road, Lumpini , Patumwan, Bangkok 10330


      Remark: This Privacy Notice shall be effective on the date on which the relevant provisions of Personal Data Protection Act B.E 2562 (2019) (as amended) becomes effective against the Company

       ________________________________ 

      * Right to withdraw consent'only


      Privacy Notice for Vendors

      Click for more details

      Privacy Notice for Candidates

      Click for more details

    Cookies Notice

    Last Updated: 10 May 2021

    CIMB Thai Auto Company Limited ("us", "we", "our" or “Company”) uses cookies on our website address https://www.cimbthaiauto.com (the "Service").
    Our Cookies Notice explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

    What are cookies?
    Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.Cookies can be "persistent" or "session" cookies.

    How does CIMBT use cookies?
    When you use and access the Service, we may place a number of cookies files in your web browser.
    We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, to develop an efficacy of our website; and to help identify and prevent security risks, and protect the user from unauthorized parties, including behavioral advertising.

    We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

    1. Strictly Necessary Cookies
      • These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually'only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
    2. Performance Cookies
      • These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.
    3. Functional Cookies
      • These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
    4. Targeting Cookies
      • These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
    5. Social Media Cookies
      • These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools


    What are your choices regarding cookies?
    If you would like to delete cookies or instruct your web browser to delete or refuse cookies, these can be achieved through the following:

    1. You can manage the cookies that you allow on your computer through the internet browser that you use and be alerted every time a cookie is offered. There are guideline instructions on how to manage your cookies using the most popular internet browsers on the next section.
    2. Most browsers are set to accept cookies automatically by default. You can change this default setting by activating the "do not accept cookies" setting in your browser.
    3. If you decide against the use of cookies, it is possible that not all functions of our websites are available to you or that individual functions are'only available to you to a limited extent.

    You can change your third party cookie preferences for analytic and'online marketing via Cookie settings at the button below. However, please note that if you delete cookies or refuse to accept it, you may not be able to use all the features that the bank offers, you may not be able to store your preferences, and some bank pages may not display properly.

    Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

    Where can you find more information about cookies?
    Some guideline on how to control cookie for common web browser is linked below,


    More about your privacy
    To find out more about how CIMBT protects your privacy when using our website, see Privacy Notice in our websites https://www.cimbthaiauto.com/privacy-notice-en.php

     


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